Communication Mastery for Leaders:
Influence, Feedback & Difficult Conversations
Course Description
introduction
Do you ever find yourself repeating instructions only to realize your message was misunderstood — or worse, ignored? Have you struggled to give feedback that motivates
without discouraging? Effective communication is the lifeline of leadership. This 5-day course helps leaders transform how they speak, listen, and respond — building influence, trust, and clarity in every interaction. Through practical simulations, emotional intelligence techniques, and communication frameworks, participants will learn how to engage others, navigate gossip or conflict, and handle difficult conversations with calm confidence. By the end of this program, leaders will have mastered the art of impactful, authentic communication that moves people into action.
without discouraging? Effective communication is the lifeline of leadership. This 5-day course helps leaders transform how they speak, listen, and respond — building influence, trust, and clarity in every interaction. Through practical simulations, emotional intelligence techniques, and communication frameworks, participants will learn how to engage others, navigate gossip or conflict, and handle difficult conversations with calm confidence. By the end of this program, leaders will have mastered the art of impactful, authentic communication that moves people into action.
objectives
• Master spoken communication that inspires clarity and action
• Deliver constructive feedback that strengthens performance and trust
• Handle emotionally charged or resistant conversations with composure
• Recognize and adapt to different communication styles and personalities
• Build influence and credibility through authentic dialogue
• Deliver constructive feedback that strengthens performance and trust
• Handle emotionally charged or resistant conversations with composure
• Recognize and adapt to different communication styles and personalities
• Build influence and credibility through authentic dialogue
Training Methodology
The training blends role-plays, communication labs, peer coaching, and guided reflection. Participants engage in real workplace simulations, live feedback practice, and emotional regulation exercises. Every concept is immediately applied to their professional reality, ensuring measurable improvement in influence and communication effectiveness.
WHO SHOULD ATTEND?
This training course is suitable for a wide range of professionals but will be particularly beneficial for:
- Team leaders, managers, and department heads who need to enhance their influence
- Professionals managing multicultural or cross-functional teams
- Anyone looking to improve spoken communication and handle challenging interactions effectively
Course Outline
Day 1
Understanding Communication Psychology & Barriers
- Morning Focus:
- Morning Focus:
- Explore the foundations of effective communication and the role of emotional intelligence
- Identify personal communication barriers and blind spots
- Understand how perception and bias shape conversations
- Activity: Communication style self-assessment and reflection
- Case Study: Miscommunication under pressure – analysis & lessons learned
- Exercise: Rewriting unclear messages for clarity and empathy
- Participants gain awareness of their communication tendencies and learn how to remove barriers that distort messages.
Day 2
Building Influence through Clarity & Connection
- Morning Focus:
- Morning Focus:
- The psychology of persuasion and influence without authority
- How to frame messages that inspire engagement
- Verbal and non-verbal alignment – matching tone, intent, and presence
- Practice lab: Communicating vision and feedback to diverse audiences
- Storytelling for leaders – shaping messages that resonate emotionally
- Video review & feedback session: Power, tone, and credibility
- Leaders learn how to communicate with influence and connect emotionally with their teams.
Day 3
Feedback Mastery – Turning Conversations into Growth
- Morning Focus:
- Morning Focus:
- Principles of effective feedback: balancing honesty with empathy
- The neuroscience of feedback and emotional reactions
- Frameworks for structured feedback (SBI, BOOST, and CARE models)
- Role-plays: Delivering feedback to different personalities
- Peer exercise: Giving upward feedback with professionalism
- Group reflection: When feedback fails – and how to recover trust
- Participants master feedback as a tool for growth, motivation, and trust.
Day 4
Handling Difficult Conversations & Conflict with Confidence
- Morning Focus:
- Morning Focus:
- Understanding conflict triggers and emotional escalation
- Communication strategies for defusing tension and saving relationships
- Managing gossip, negativity, and workplace rumors professionally
- Simulation: Handling a defensive or resistant employee
- Debrief: Recognizing hidden emotions beneath resistance
- Mindset reset: staying calm and grounded under verbal pressure
- Participants gain emotional agility and confidence to handle confrontation with clarity and respect.
Day 5
Integration – Communicating with Impact & Authentic Presence
- Morning Focus:
- Morning Focus:
- Bringing it all together: building your personal communication brand
- Strategies to maintain composure under public or leadership scrutiny
- The leader’s voice: tone, timing, and authenticity in communication
- Live communication challenge: presenting with confidence and persuasion
- Peer feedback and final video practice
- Action planning: 30-day communication improvement roadmap
- Leaders leave with a toolkit of influence, clarity, and confidence — ready to lead conversations that inspire real results.
Certificates
Demoura Lawson Consulting Certificate will be awarded to the delegates upon successful completion of this training course.
Submit form
+ Training
+ Consulting
+ Support Services
+ Professional Development
Let us know which service you are interested in:
Please complete the form below and a member of our team will be in touch within 1-3 business days
Thank you for your interest in Demoura Lawson Consulting
Contact Us
Qatar: Unit Office No. 1905: 19th Floor, The E18hteen Tower , Bldg 230, Street 303, Zone 69, Lusail Marina , Qatar
Tel: +974 4445 9206
Saudi Arabia: 3121 Imam Abdullah Bin Saud Bin Abdulaziz Road, Ishbiliyah, Riyadh 13225, Saudi Arabia
Tel: +966 50 685 6910
Communication Mastery for Leaders:
Influence, Feedback & Difficult Conversations
Course Description
introduction
Do you ever find yourself repeating instructions only to realize your message was misunderstood — or worse, ignored? Have you struggled to give feedback that motivates
without discouraging? Effective communication is the lifeline of leadership. This 5-day course helps leaders transform how they speak, listen, and respond — building influence, trust, and clarity in every interaction. Through practical simulations, emotional intelligence techniques, and communication frameworks, participants will learn how to engage others, navigate gossip or conflict, and handle difficult conversations with calm confidence. By the end of this program, leaders will have mastered the art of impactful, authentic communication that moves people into action.
without discouraging? Effective communication is the lifeline of leadership. This 5-day course helps leaders transform how they speak, listen, and respond — building influence, trust, and clarity in every interaction. Through practical simulations, emotional intelligence techniques, and communication frameworks, participants will learn how to engage others, navigate gossip or conflict, and handle difficult conversations with calm confidence. By the end of this program, leaders will have mastered the art of impactful, authentic communication that moves people into action.
objectives
• Master spoken communication that inspires clarity and action
• Deliver constructive feedback that strengthens performance and trust
• Handle emotionally charged or resistant conversations with composure
• Recognize and adapt to different communication styles and personalities
• Build influence and credibility through authentic dialogue
• Deliver constructive feedback that strengthens performance and trust
• Handle emotionally charged or resistant conversations with composure
• Recognize and adapt to different communication styles and personalities
• Build influence and credibility through authentic dialogue
Training Methodology
The training blends role-plays, communication labs, peer coaching, and guided reflection. Participants engage in real workplace simulations, live feedback practice, and emotional regulation exercises. Every concept is immediately applied to their professional reality, ensuring measurable improvement in influence and communication effectiveness.
WHO SHOULD ATTEND?
This training course is suitable for a wide range of professionals but will be particularly beneficial for:
- Team leaders, managers, and department heads who need to enhance their influence
- Professionals managing multicultural or cross-functional teams
- Anyone looking to improve spoken communication and handle challenging interactions effectively
Course Outline
Understanding Communication Psychology & Barriers
- Morning Focus:
- Afternoon Focus:
- Key Takeaway:
- Morning Focus:
- Explore the foundations of effective communication and the role of emotional intelligence
- Identify personal communication barriers and blind spots
- Understand how perception and bias shape conversations
- Afternoon Focus:
- Activity: Communication style self-assessment and reflection
- Case Study: Miscommunication under pressure – analysis & lessons learned
- Exercise: Rewriting unclear messages for clarity and empathy
- Key Takeaway:
- Participants gain awareness of their communication tendencies and learn how to remove barriers that distort messages.
Building Influence through Clarity & Connection
- Morning Focus:
- Afternoon Focus:
- Key Takeaway:
- Morning Focus:
- The psychology of persuasion and influence without authority
- How to frame messages that inspire engagement
- Verbal and non-verbal alignment – matching tone, intent, and presence
- Afternoon Focus:
- Practice lab: Communicating vision and feedback to diverse audiences
- Storytelling for leaders – shaping messages that resonate emotionally
- Video review & feedback session: Power, tone, and credibility
- Key Takeaway:
- Leaders learn how to communicate with influence and connect emotionally with their teams.
Day 1
Feedback Mastery – Turning Conversations into Growth
- Morning Focus:
- Afternoon Focus:
- Key Takeaway:
- Morning Focus:
- Principles of effective feedback: balancing honesty with empathy
- The neuroscience of feedback and emotional reactions
- Frameworks for structured feedback (SBI, BOOST, and CARE models)
- Afternoon Focus:
- Role-plays: Delivering feedback to different personalities
- Peer exercise: Giving upward feedback with professionalism
- Group reflection: When feedback fails – and how to recover trust
- Key Takeaway:
- Participants master feedback as a tool for growth, motivation, and trust.
DAY 2
DAY 3
DAY 3
Handling Difficult Conversations & Conflict with Confidence
- Morning Focus:
- Afternoon Focus:
- Key Takeaway:
- Morning Focus:
- Understanding conflict triggers and emotional escalation
- Communication strategies for defusing tension and saving relationships
- Managing gossip, negativity, and workplace rumors professionally
- Afternoon Focus:
- Simulation: Handling a defensive or resistant employee
- Debrief: Recognizing hidden emotions beneath resistance
- Mindset reset: staying calm and grounded under verbal pressure
- Key Takeaway:
- Participants gain emotional agility and confidence to handle confrontation with clarity and respect.
DAY 4
Integration – Communicating with Impact & Authentic Presence
- Morning Focus:
- Afternoon Focus:
- Key Takeaway:
- Morning Focus:
- Bringing it all together: building your personal communication brand
- Strategies to maintain composure under public or leadership scrutiny
- The leader’s voice: tone, timing, and authenticity in communication
- Afternoon Focus:
- Live communication challenge: presenting with confidence and persuasion
- Peer feedback and final video practice
- Action planning: 30-day communication improvement roadmap
- Key Takeaway:
- Leaders leave with a toolkit of influence, clarity, and confidence — ready to lead conversations that inspire real results.
DAY 5
Certificates
Demoura Lawson Consulting Certificate will be awarded to the delegates upon successful completion of this training course.
Submit form
+ Training
+ Consulting
+ Support Services
+ Professional Development
Let us know which service you are interested in:
Please complete the form below and a member of our team will be in touch within 1-3 business days
Thank you for your interest in Demoura Lawson Consulting
Contact Us
Qatar: Unit Office No. 1905: 19th Floor, The E18hteen Tower , Bldg 230, Street 303, Zone 69, Lusail Marina , Qatar
Tel: +974 4445 9206
Saudi Arabia: 3121 Imam Abdullah Bin Saud Bin Abdulaziz Road, Ishbiliyah, Riyadh 13225, Saudi Arabia
Tel: +966 50 685 6910