Support Services
Crisis Events Management and Recovery
A comprehensive, cloud-based critical event management platform — powered by RAYVN.
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Overview
Demoura Lawson Consulting, in association with Critical Event Management Software RAYVN, has developed an efficient Crisis Management System that organisations can utilise to provide comprehensive solutions to their emergency response and crisis management initiatives.
It is a fully comprehensive, cloud-based online solution for the effective management of any type of critical event — a tool that helps organisations mobilise their resources quickly, harmonise their actions, coordinate and assign tasks, and communicate effectively with internal and external resources during an ongoing event.
In detail
What the solution provides
- A fully comprehensive online solution for the effective management of any type of critical event
- A cloud-based solution for managing critical events and incidents
- A tool which helps organisations mobilise their resources quickly, harmonise their actions, coordinate and assign tasks, and communicate effectively with internal and external resources during an ongoing event
- Can be used during critical events that may threaten public safety — global pandemics, severe accidents, environmental disasters and security threats
- Designed to confront critical business situations such as cybersecurity incidents, fire, workplace injuries, natural disasters, electricity failures, ship grounding and many more
- Can also manage and control minor day-to-day incidents such as non-life-threatening injuries and illnesses, and provide a structure for near-miss incident reporting
- A system that helps organisations alert their teams, keep everybody informed and make better decisions during critical events
Key capabilities
- Flexible platform — the market's most flexible option, rather than a one-size-fits-all system
- Intuitive, user-friendly interface — administrators can create templates and contact groups in a matter of hours
- Mobilise personnel and communicate in real-time via SMS, e-mail, app notifications and automated phone calls — responses automatically tracked
- Share situational awareness — all information available in the mobile app and any web browser, in real time, including text, pictures and files
- Mobile flexibility — available as a mobile app for iOS and Android
- Assign tasks and responsibilities, with status updates from mobile devices
- Track personnel — positional data automatically shared via the mobile app and web browser
- Exercises and building resilience — suited for emergency response and crisis management drills, with predefined scenarios triggered as marked exercises
- Monitor the position of resources through GPS technology on a situation map
- Share documents and files specific to each scenario and team
- The Log — a completed report log showing responses to all notifications, assigned actions and completion times, shareable to internal and external stakeholders
- Collaboration — extend the crisis management team to include external stakeholders and organisations for a more efficient response
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